FAQ &
Help Center

Only invited members of your groups can see your alarms. Furthermore, the security staff of a public SafeNow Zone will be informed as long as you are in a SafeNow Zone. It is important to us that you can decide for yourself who you trust in case of an emergency.

SafeNow generally works in any location. You can choose between private groups and public SafeNow zones.

The SafeNow app requires an internet and GPS connection to function.

The SafeNow app can be downloaded from the Google Play Store or Apple App Store.

Only members in your personal groups and/or SafeNow Zone security personnel, if you are in one, will receive your alert.

SafeNow is a free security app that enables quick help in situations that are threatening to oneself or others. At the touch of a button, professional security forces can be alerted directly on site. Using Bluetooth technology, SafeNow can determine where help is needed in suitably equipped buildings, so that not a second is lost in an emergency.

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The result is the fastest possible help - and a tangible feeling of security.

You can easily delete your account yourself.
To do so, open your profile via the settings in the menu and tap on "Delete my account".

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You can easily cancel the alarm by tapping "Stop alarm" before the three seconds have elapsed, or by tapping "Stop alarm" after the three seconds have elapsed. Your helpers will be informed about the cancellation of the alarm. We still recommend sending a short info to the helpers.

As a company that aims to put security in every pocket, data security and privacy is of utmost importance to SafeNow. We work under the guiding principle of collecting as little personal data as possible. Users always have the option of voluntarily entering data and deleting it at any time if necessary. Detailed information on the processing of data can be found here:

German https://www.safenow.app/de/legal/app/privacy/latest-de

English https://www.safenow.app/de/legal/app/privacy/latest-en

Simply press and hold the button on the SafeNow app home screen and release it to send the alarm. After you release the button, three seconds will pass before the alarm is sent.

Currently, an active internet connection is required to use the SafeNow app. However, a weak connection is sufficient.

The following information is displayed to your activated groups or security personnel:

Name so that you can be identified

Live location (during alarm), so your helpers can easily find you - even if you are moving

Mobile number so, that your helpers can reach you

A SafeNow Zone is a public area where security personnel are on site for you.

If you raise an alarm here, in addition to your normal groups, security personnel will also be alerted and come to your aid.

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Additionally, in a SafeNow Zone, there are sensors that allow security personnel to find you even in hard-to-see places like the restroom, indoors, or in the basement.

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Don't worry, your location will only be shared with security personnel if you trigger an alarm yourself.

You can easily create a group by tapping on "Create group" in the top left corner of the SafeNow app home screen. You can then assign a name and profile picture to the group and invite members.

In the app menu, you will find the always-loud mode and can activate or deactivate it there. Of course, we recommend that you always leave this mode switched on.

For iOS devices, you can find the authorisation under:

Settings - SafeNow - Messages - Critical note

For Android devices, usually under:

Settings - Notification - SafeNow - Alarm - Allow interruptions

The SafeNow app is currently available in both German and English.

Now you can always reach your most important people.

To reach friends or family, they must be members of one of your SafeNow groups. You can either create your own group and invite others, or join a group via an invitation link. You can choose to have one or more SafeNow groups active. All active groups will receive an alarm when it is triggered.

You can see in the SafeNow app if you are inside a SafeNow zone. You'll find this info at the top left of the screen. We also draw attention to this through advertising - keep your eyes open for the SafeNow logo.

You can see in the app how many helpers are responding to your alarm and where they are.

Yes - during registration we ask for your name and cell phone number. Optionally you can add a profile picture.

Just send us an email to our customer service via support@safenow.de.

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If you want to see what sending an alarm in the app looks like without triggering a real alarm, you can simply switch to test mode in the app menu.

Yes, in the alarm history in the app menu you can see when and where the alarm was sent/ended.

So if you have missed an alarm, you can track it in the alarm history.

The professional security staff of our business partners is available in public SafeNow zones.

We would be happy to receive your application via application@safenow.de.

Always-Loud Mode allows the SafeNow app to ring loudly even though system sounds are disabled or Do Not Disturb mode is enabled.

Join Team SafeNow - you can see all current vacancies here: https://join.com/companies/safenow/

Safety should never depend on money. That is why the SafeNow app will always remain free for our users.

Business Partners pay a fee for being able to offer their customers/employees a higher level of security.