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SafeNow is a free security app and your personal alarm system for family and friends. In an emergency, you can send a critical alarm to your private groups with just one click. The alarm breaks silent and do-not-disturb mode and broadcasts your live location during the alarm. In SafeNow zones, you can also alert the security personnel on site.
Yes, SafeNow is and will remain free - forever. Without advertising, without a premium model, without a subscription and without selling data. Our app is financed by partners who provide SafeNow zones for their guests and employees.
A SafeNow group consists of the people you select as your helpers. You can either create a group yourself and invite members or join an existing group via an invitation link.
You can activate several groups at the same time - in an emergency, all active groups are alerted simultaneously as soon as you trigger an alarm.
In a SafeNow zone, you can use the SafeNow app to directly alert local security personnel or awareness teams for yourself or others. Help can reach you faster than ever before thanks to precise location technology that even works to the meter inside buildings and hard-to-see areas.
Yes, the SafeNow app requires an internet connection via mobile data or WLAN.
Yes, you all need the SafeNow app and a shared group to send and receive alarms.
A critical alarm ensures that emergencies are not overheard or ignored and offers decisive advantages:
Only the members in your personal SafeNow groups and/or the local security personnel in a SafeNow zone, if you are in one, will receive your alarm. It is important to us that you can decide for yourself who you trust in the event of an emergency.
Only the members of your personal SafeNow groups and/or the local security personnel in a SafeNow zone, if you are in one, will receive your alarm.
After the alarm is triggered, a 3-second countdown starts, during which you can cancel the alarm. If it has already been sent, you can stop it at any time via "Stop alarm" in the app. Your helpers will be informed. We still recommend sending a brief all-clear message to the helpers.
SafeNow has set itself the goal of bringing security to every pocket. Data security and data protection are of the utmost importance to us. Our principle is to collect as little personal data as possible. Users can voluntarily provide data and delete it at any time. You can find detailed information on data processing here:
German https://www.safenow.app/de/legal/app/privacy/latest-de
English https://www.safenow.app/de/legal/app/privacy/latest-en
Press the blue button in the SafeNow app. A 3-second countdown then starts - after which the alarm is sent automatically.
If you trigger an alarm, your data will only be passed on to your group members - in SafeNow zones also to the local security personnel. This includes your name, your live location and your telephone number so that help can be provided as quickly and specifically as possible.
Tap on "Create new group" in the top left of the app, assign a name and create an invitation link. Share the link via WhatsApp, SMS or another preferred method.
For someone to join your group, the person must have the app installed and accept the invitation.
In the app menu, you will find the always-loud mode and can activate or deactivate it there. Of course, we recommend always leaving this mode switched on.
Users of iOS devices can find the authorization under:
Settings -> SafeNow -> Notifications -> Critical Alert
For Android devices usually under:
Settings -> Notifications -> SafeNow -> Alert -> Allow interruptions
SafeNow is currently available in 23 different languages:
Bulgarian, German, English, Estonian, French, Greek, Hindi, Italian, Catalan, Croatian, Dutch, Polish, Portuguese, Romanian, Russian, Serbian, Slovakian, Spanish, Czech, Turkish, Ukrainian, Hungarian and Vietnamese.
You can see in the SafeNow app whether you are in a SafeNow zone. You will find this information at the top left of the screen. We also draw attention to this with posters on site, so keep your eyes peeled for the SafeNow logo.
You can see in the app how many helpers are responding to your alarm and where they are located.
Yes, we will ask you for your name and cell phone number when you register. You have the option of adding a profile picture.
The test mode in the app allows you to try out sending an alarm without triggering a real alarm. You can find it in the app menu.
Yes, you can track when and where an alarm was sent or ended in the alarm history in the app menu. If you have missed an alarm, you can view it there at any time.
In SafeNow zones, professional security personnel on site and/or awareness teams are alerted.
We are always happy to receive applications at application@safenow.de.
In always-loud mode, the app plays a loud alarm sound even if your phone is set to silent or "Do not disturb" . Check in the settings whether the mode is activated. You can deactivate it at any time by opening the menu at the top right and switching off the setting at the bottom.
Join the SafeNow team – for a full list of openings, visit https://join.com/companies/safenow/
Attention mode works like a kind of dead man's switch. It is for situations in which you feel unwell but don't want to raise the alarm immediately. To do this, press and hold the blue button in the app. As long as you keep the button pressed, you have not yet triggered an alarm. If the situation eases, you can swipe down to end the mode - so no alarm has been sent. However, if the situation worsens and you release the button, a critical alarm and your live location will automatically be sent to your SafeNow groups.
Yes, the app works worldwide and is available in 11 different languages.
The critical alarm tone is the loudest tone on the cell phone and breaks through the "do not disturb" and silent mode. So you know immediately that it is important. Unlike a call, it doesn't stop until you respond. In addition, your live location is automatically shared so that your helpers know where you are immediately. You can also alert several people at the same time with a single click. This saves valuable time and increases the chance that you will be helped quickly.
Only members of your SafeNow groups can alert you. To do this, you must first join a group or create one yourself and send invitations. This way, you retain control over who can send you an alarm in an emergency.
You can click on the gray "Cancel alarm" button at the top right. Your helpers will be informed.
You can deactivate the always-loud mode in the app at any time. To do this, open the menu at the top right and switch off the mode at the bottom of the menu. You will now only receive a notification. We therefore recommend leaving the always-on mode activated.
No, this is not yet possible.
No, SafeNow only alerts your SafeNow groups and, in SafeNow zones, also the local security personnel. The police, emergency services or ambulance cannot be alerted directly via the app.
The alarm sound stops as soon as the alarmed person clicks on the notification or opens the app.
You can now open the SafeNow app and trigger the alarm even faster via the widget. We are also working on a physical button and the smartwatch function.
Yes, the alarm also sounds on your headphones. The volume depends on the model and may vary. We recommend testing the alarm with your headphones in advance to avoid being surprised.
As the admin of the group, you can add new members. Open the desired group and tap on "Add members". An invitation link will be created automatically, which you can share via WhatsApp, SMS or another preferred method.
Open the SafeNow app, go to your groups and select the group you want to leave. Then tap on "Leave group".
Open the SafeNow app and click on the menu at the top left. Here you will find your group overview "My groups" and select the desired group. There you can change the group picture, add members or mute the group. You can also leave the group.
As soon as you are in a SafeNow zone, it automatically appears in the app above your groups.
No, this is not necessary. As soon as you enter a SafeNow zone, it is automatically displayed. The local security team will be informed if you trigger an alarm.
Yes, you can deactivate the alerting of security staff in SafeNow zones. To do this, go to the relevant zone in the app, select "Do not alert zone" and set a time period.
SafeNow zones use Bluetooth beacons, which send signals to your smartphone via Bluetooth Low Energy (BLE). This means that your exact location can be detected even in multi-storey buildings if you trigger an alarm. This allows security staff to find you more quickly in an emergency and provide targeted assistance.
No, your live location is only shared with the security personnel during an active alarm. As soon as you end the alarm, the location transmission also ends.
Drag the button down to "Cancel" to end the attention mode (you have not alerted anyone). Only close the app afterwards to avoid triggering an alarm accidentally.
Attention mode is ideal if you feel unsafe but are still unsure whether you need help. You can observe the situation without immediately triggering an alarm. If everything turns out to be harmless, you can simply cancel the mode. If your feeling is confirmed, simply release the button to organize help immediately.
SafeNow is financed by our partners, who provide their guests and employees with a SafeNow Zone. This enables everyone worldwide to use the app free of charge.
Your live location is only shared with your helpers during an active alarm. This allows them to quickly recognize where you are and provide you with targeted help.
No, your personal data is not sold. SafeNow does not make money from user data. Instead, we are financed by our SafeNow partners who provide public SafeNow zones.
You can change your name and profile picture in the app menu under "Settings". Simply tap on your name to customize both.
To change the language in the app, open the settings on your smartphone, search for the SafeNow app and select it. You can then change the language in the "Language" menu item.
SafeNow is available for iOS and Android. You can download the app from the Google Play Store or the App Store.
You can easily change your new number in the SafeNow app. Go to the menu under "Settings", tap on your name and enter your new cell phone number. After verification, you will remain in all your SafeNow groups.
If you change your cell phone, you will need to set up the app again. Otherwise, you can send a message to support@safenow.de and our team will add you again manually.
1. close the app completely and open it again
2. check whether the app is up to date.
3. make sure that you have a stable internet connection.
If the problem persists, please contact our support team at support@safenow.de. Please enter your registered cell phone number so that we can help you more quickly.
If you do not receive a verification code by SMS, this may be the reason:
1. delay - At high utilization the SMS can take up to 10 minutes.
2. wrong number - Check whether you have entered your correct phone number.
If the SMS has not arrived after 10 minutes, please contact us at support@safenow.de and enter your registered cell phone number. Our support team will be happy to help you!
A gray alarm button can have the following reasons:
If the problem persists, SafeNow Support can help at support@safenow.de.
If you do not hear an alarm sound, there may be several reasons for this:
If you still can't hear any sound, please send an e-mail to support@safenow.de so that we can help you.
Tap on the alarm notification or open the app. The sound only stops when you actively respond to it. This ensures that every alarm is heard.
It is possible that a previous alarm is still active. If the problem persists, please contact us at support@safenow.de.
Send us an e-mail to support@safenow.de and include your registered cell phone number. Our technical team will get back to you as soon as possible and help you further.
The permissions are necessary for you to be able to use the app to its full extent. This allows your helpers to see your location, profile picture, name and phone number so they can help you quickly.
In the event of an alarm, your name is transmitted to your helpers so that they know immediately who has triggered the alarm and can respond more quickly. You can decide for yourself which name you enter - even just your first name is sufficient.
Your phone number is required to confirm that you are not a bot. It also allows your helpers to call you via the app in the event of an alarm and get in touch with you.
Location sharing is necessary so that you and your helpers can see exactly where the person concerned is in the event of an alarm. Your location is only shared in the event of an alarm.
This setting ensures that your live location is shared with your helpers even when the app is running in the background. However, your location will only be transmitted to your groups and/or the security personnel in SafeNow zones during an active alarm.
So that you are informed immediately if someone from your SafeNow group triggers an alarm and needs your help.
Bluetooth enables precise indoor localization in SafeNow zones. This allows security personnel to locate you (during an active alarm) to the nearest meter and help you more quickly.
Authorization to take and select pictures is only required so that you can add a profile and group picture.
Tilman Rumland founded SafeNow in Munich in 2019.
SafeNow is a Munich-based startup with a team from all over the world and over 27 dedicated members. We work flexibly - both on site and remotely. Our mission: to make fast help accessible to everyone. Together, we are proud to have already saved lives and given countless people a sense of security. Find out more about us on our social media channels. :)
SafeNow is based in Munich, Germany.
Just send us an e-mail to support@safenow.de - we'll be happy to help you! :)
SafeNow is available for iOS and Android.
You can download the app from the Google Play Store or the App Store.
We love feedback :) Send us your ideas to hello@safenow.de
So you never miss an alarm, even if your cell phone is muted or in "Do not disturb" mode. This means you are reliably alerted even in these cases and can react quickly.
We ask for your consent to allow you to save battery while using the app. This optional feature uses motion sensors to automatically check your location less often when you stop moving.
Yes, there is a SafeNow widget for Android and iOS for the home screen. And for iOS also for the lock screen.
This is how you add it:
Start or home screen on Android devices:
Start or home screen on iOS devices:
Lock screen on iOS devices:
You can edit your profile information yourself at any time within the app or delete your account so that this data is no longer processed.
To delete your account in the SafeNow® app:
Open the SafeNow app. Navigate to Menu > Settings > Your profile > Delete account.
To delete your account if you no longer have the SafeNow® app installed:
Send us an email to datenschutz@safenow.de with the phone number you used in the app and a request to delete your account.
SafeNow helps people look out for each other better. Anywhere. Anytime.
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